Water Damage Restoration FAQ

The amount of time required for drying is determined by a number of elements, including the location, duration, and source of water, the type of building materials used, the weather conditions, and the speed with which emergency services are initiated. We can identify when the drying process is complete by continuously monitoring and evaluating it. While your carpet may appear to be dry to the touch, the padding and subfloors may still be damp. While there are no hard and fast laws regarding how long it will take for your property to dry, we can estimate that it will take between three and five days or longer, depending on the conditions.

Proper testing with our specialized equipment is the only way to ensure that everything is fully dry. Touch alone may be deceptive.

Not always. We’ll set the temperature to the optimal level for optimal drying conditions. Please do not adjust the temperature or turn off the HVAC system; doing so may cause the drying process to take longer.

Wood flooring must be evaluated during the drying process. We utilize specialized drying equipment and dehumidifiers to create an environment conducive to the quick drying of wood floors and their restoration to their original shape. Drying times may be extended due to the density of hardwood flooring and urethane treatments. If you have filed a claim, your insurance adjuster will consult with you to determine whether the floors should be refinished or replaced.

The degree of the damage and the construction of the furniture will determine whether it is possible to restore it. Before the damage to your furniture can be thoroughly assessed, it must be dried. Unsalvageable furniture will be documented for you, and if any things must be thrown, you will be required to sign a customer release form.

If you file an insurance claim, you may receive guidance from your insurance representative. However, this is a decision that you must make independently. Numerous aspects must be considered. Safety is critical. While we make every effort to keep our equipment childproof, we demand your supervision to ensure that no youngsters play with it. For a few days, air movers and dehumidifiers will generate noise and make your home drafty. It is critical that the equipment remains operational, therefore if the noise level is too high for you, you may want to consider staying somewhere else.

It is fairly uncommon for scents to be detected throughout the drying process. Increased heat and humidity levels can also result in an increase in scents caused by drying building materials or inactive spill and accident areas. Contrast these natural odors with mold odors. As the drying process progresses and the humidity level decreases, you’ll notice that unpleasant odors gradually dissipate. Additionally, deodorizers are frequently used to mitigate these effects.

Not usually. If items need to be moved out, we will let you know in advance.

Our professionals will identify the moisture level, the extent of the damage, and may need to remove portions of your ceiling to allow for ventilation. Wet insulation, on the other hand, can be a hazard and should be removed.

It is not always advisable to open your windows to help in the drying process. Outside weather conditions fluctuate, and the technician will assess when and if it is appropriate to use outside air.

It is strongly suggested that you keep the traffic to a minimum. Wearing shoes is recommended for your safety.

A few reasons your carpet may not be salvageable:

• Delamination (occurs when the backing separates from the carpet fiber)
• Loss of adhesion (may be caused by prolonged exposure to water or age of the carpet)
• Permanent stains
• Carpet covers wood flooring (to salvage the wood flooring)
• Sewage contamination